At the Myrtle Beach International Airport, we recognize that air travel can become a stressful experience when a traveler is not a frequent flyer or familiar with flying.
In an effort to meet the needs of all our passengers, we are working to improve access for special needs travelers whenever improvements are planned for the Airport. Some of the services the Myrtle Beach International Airport currently provide include:
Information Centers
The airport features three Information Centers located on levels 1 and 2. One is located near the middle entrances on the first level of the Terminal Building and one is located on level 2 at the top of the escalator/stairs. The Myrtle Beach Area Chamber of Commerce also hosts an Information Center on level 1 near baggage claim.
Airport Ambassadors are available to assist travelers with questions or concerns regarding ground transportation, baggage issues, airline services, flight arrivals/departures, concession inquiries, special needs and TDD services.
Airport Accessibility
The airport conforms to State and Federal accessibility codes.
For those using wheelchairs, the airport offers specially designed ramps, curbs, doors and elevators. Located on both levels of the Terminal Building are signs that feature Braille to assist the visually impaired. In addition, seeing-eye/service dogs are permitted in the Terminal Building and on aircraft (please check with your airline).
Airline ticketing and baggage claim are also accessible. Upon prior request, airlines offer special escort and transport services with wheelchair assistance provided from the curb to the security checkpoint and then to the aircraft boarding gate.
Terminal Facilities & Services
On Terminal levels 1 and 2, the Myrtle Beach International Airport offers many facilities and services to its passengers to make traveling as pleasant an experience as possible.
On the first level, the airport offers airline and rental car ticket counters, and a boarding lounge. The second level offers JJ’s Sports Grill and a Hudson gift shop. There is also a food court featuring a Pizza Hut, Java Coffee Shop and Subway located in the second level boarding gate areas. The second level also houses administrative offices and a boarding lounge. There is a meter-greeter area and snack bar at the exit from the security checkpoint.
Parking
Myrtle Beach International Airport offers designated handicap parking spaces for your convenience in all public & employee parking lots.
Screening Checkpoint
In order to assist persons with disabilities or medical concerns, the Transportation Security Administration has developed guidelines with input from various groups. Passengers should check with the TSA web site (www.tsa.gov) for further information.
Medical Aid Facilities
There are no medical aid facilities located within the Terminal Building. However, the Myrtle Beach International Airport has trained Emergency Medical Technicians (EMTs) on staff 24-hours a day, seven days a week. If you do need medical assistance, please contact the nearest airline, police officer, Horry County employee or rental car representative. There are several Automatic External Defibulator (AED) devices located throughout all public spaces in the terminal.
Restrooms
Accessible restrooms are available on levels 1 and 2 of the Terminal Building.
Drinking Fountains
Accessible drinking fountains are available on levels 1 & 2 of the Terminal Building.
Baggage Check-In & Claim
All airline ticket counters offer ample room for baggage check-in. Baggage claim is located near the rental car ticket counters and is accessible for the physically disabled.
Elevator Service
Accessible elevators are located in the Terminal Building.
Level Entry Boarding Ramps
The Myrtle Beach International Airport offers four gates that have ground level entry access for aircraft passengers. They are located on the first level of the Terminal Building.
Passenger Access Lift (PAL)
The Myrtle Beach International Airport owns an operational Passenger Access Lift (PAL) used for assisting individuals with physical disabilities on and off of a commuter aircraft. Though it is the responsibility of the airport to provide the equipment, it is determined by the airline whether or not to offer and use the equipment. It is recommended that passengers requiring this service first discuss its availability with their airline representative.
Signage
Signs indicating the locations of specific facilities and services are located throughout the Terminal Building.
Passenger Information
Carriers must ensure that individuals with disabilities (including hearing and vision impairments) have timely access to the same information provided to other passengers which includes, but is not limited to, the following:
Ticketing
- Scheduled departure times and gates
- Change of gate assignments
- Status of flight delays
- Schedule changes
- Flight check-in
- Checking and claiming of luggage
The Myrtle Beach International Airport is also able to page hearing-impaired passengers through their Flight Information Display System (FIDS). TDD/TTY service is also available in the terminal.
